Feedback
Toronto Arts Council welcomes all feedback about its programs and service delivery, positive or negative. Your comments may lead to improved services, so if you have a complaint or suggestion, please let us know.
How to submit feedback
Complaints or suggestions may be made verbally by telephone or written in an email or letter. Please provide the following information:
- Name
- Address
- Telephone number
- Email address
- Details of your complaint or suggestion
- Any action you would like us to take
By phone: call Beth Reynolds, Director of Grants - 416-392-6802 ext 206
By email: feedback@torontoartscouncil.org
By mail:
Toronto Arts Council,
141 Bathurst St, Toronto, ON M5V 2R2
ATTN: FEEDBACK / Beth Reynolds
Timelines
It is the goal of TAC to resolve issues as quickly as possible. Your complaint or suggestion will be acknowledged within two working days.
Process
Complaints and suggestions about TAC grants programs, process, or staff will be reviewed by the Director of Grants.
If you are making a complaint and are not satisfied with the resolution provided by the Director of Grants, the complaint will be referred to the Executive Director.
If you are not satisfied with the resolution provided by the Executive Director, you may contact the City of Toronto Office of the Ombudsman: http://www.toronto.ca/ombudstoronto/.
Complaints about TAC-funded organizations should be made directly to the organization. If the organization has not responded to your complaint, you may use the process outlined above to register a complaint with TAC. TAC staff will then assist you to ensure that you receive a response from the organization.
Notice of Resolution
Once a complaint or suggestion has been reviewed and resolution has been completed, you will be notified of the results and any actions taken. If the complaint or suggestion was submitted verbally, then the resolution will be communicated verbally; if the complaint was submitted in writing, the resolution will be communicated in writing.